US Express Relocation

Do NOT trust this company! They work as partners but steal your money for nothing!

They give you a quote take your license then charge your bank over $900 plus for nothing!

BEWARE prey on elderly!

They quoted me $1400.00 on phone ask for 300.00 deposit then charged my bank over $900.00 plus NEVER moved one item! Refuse to refund for work not done.

I’m so over drawn, 70 disabled with cancer, Don’t let them do this to you.

I had no reason not to trust when ask for my license- I NEVER realized what deceitful people this duo were- be very careful

RUN don’t provide your drivers license

At 70 I didn’t understand what was being done to me until they drained my bank account for nothing!

Move size: Partial Move Service cost: $300

I had a terrible experience with US Expressrelocation AKA Social Moving Group. Everything seemed fine during the time I booked this company until it was time to move. First we agreed on 03/12/16 to 03/13/16 as the move date. I was surprised to get a call from Ben on the morning of Friday 03/11/16 telling me that their driver was soon to arrive at our apartment for the move. There was no one home since that wasn't what we had agreed upon and this was communicated to Ben. Long story short, they almost didn't move our things on the agreed date until I had to call them several times as Ben claimed that their driver couldn't return to NC though it wasn't our fault the driver stopped by on a day earlier than when we agreed on. Ben eventually found a driver to move our stuff on the evening of Sunday 03/13/16. Upon arrival of our stuff on 03/19/16, my husband's laptop had been stolen with some of our moving boxes torn, our clothes and books thrown on the floor among other things. I called Ben to report the situation of our things when they arrived and he revealed that the driver wasn't theirs and they had contracted out our moving. This we never knew about at the time of the move. Ben promised to file a claim regarding this matter. I sent him pictures as proof on 04/03/16 but never heard back from them ever since. This company has left a bitter taste in our mouths when it comes to using movers for a move. My husband and I had more headache dealing with them than we would have should we have done the move ourselves. I DEFINITELY WILL NOT BE RECOMMENDING THIS COMPANY!!
p.s. See attached pictures as proof of the damage done to our stuff.

Service cost: $1310

I relocated from Charlotte, NC to Austin, TX last week. The process started by me not wanting to spend 10K on relocating my one bedroom apartment so I went with U.S Express as the quote was around 2K. My experience, in one sentence is, “you get what you pay for.” Initially, I asked John (the owner/Administrator - no idea of last name) what I needed to do to have my stuff delivered July 5th. This was mid-June when the planning began. He said “have to pick up Friday the 29th, not 100%, but will be moving the right direction if we pick up then.” Sure, have my things picked up the 29th, they were 5 hours later of their window due to another job being a full pack not just loading. I heard nothing from the company until I was called on Monday the 2nd by a driver saying that he need to drop my stuff “tomorrow.” I replied, “that’s funny, as my date is the 5th and I do not have an apartment until that day.” He was extremely rude and I had to call Ben, the dispatch, 7-8 times to get him to explain and admit finally that he released the load early mistakenly (“trying to help me out” aka not listening to my instructions of the 5th at all) and that now I was going to be delayed because of the holiday and the fact that their “50K truck” can’t sit and wait for my “2K” load as that makes no sense for their business. Okay, so I am a less valued customer because I am a single female with fewer things rather than a large family and need to be concerned with how much money they are making not that they have my entire life in some warehouse/in Dallas on a truck getting wet. I was, at that point, told that the 5th (that I scheduled 3 weeks prior) was no longer an option and that I needed to not freak out. Both John and Ben promised me Friday the 6th between 3-7 verbally after we had a screaming match over the phone. I take full ownership that I was irate at this point as I was starting new role Monday and didn’t have my things even in the city yet. Friday, I call Ben at 4PM and get no response until at 530PM, he texts me the driver’s number. I call the driver who had a complete attitude as well and was told “I’ll be honest, I haven’t even looked at your sheet, I am in Dallas and I won’t be there today 100%.” At this point, I change my tune because I literally feared that I would never get my stuff. I was called by the driver (not the owner or dispatch) and told that unfortunately due to the large loads they had, they wouldn’t be able to drop me until Tuesday Morning between 7-9AM. I was so upset that I didn’t react and just said okay. I have to leave for work at 715 (due to Austin traffic) so I was required to have leasing open my apartment for them (who showed up at 855AM via text) and was facetimed afterwards to ensure it was all there. I was to be emailed a list that I never got, nor did I ever heard from the company regarding the fact that I for sure have one box missing, potentially more and that I have other people’s things (see photos). The customer service with this company is about 18%, John is at least respectful and will hear you out and apologize. I was explained that Ben (dispatch) is so rude because he is “so stressed and feels the customer’s pain.” Not to mention, I’ve had to throw out multiple coats, sweatshirts, my memories and purses because they were full of mold. Overall, I will say you get what you pay for, I did finally get it, most of it is here and fine but they couldn’t care less for your schedule or time or concerns so not worth calling or trying to get a response, you’ll get ignored. I would highly suggest getting a Uhaul and doing it yourself or if you can afford it, utilize a real moving company. I’ve never felt more lied to or like I was in the wrong for things that were obviously out of my control. The worst part is the contract says 501-1500 miles, drop time is 4-14 business days so there’s nothing I can do as it was technically dropped the 12th business day. Thank you for reading, just trying to save someone a few stressful weeks and conversations.

Move size: 1 Bedroom Home Service cost: $2000

**A Company run by Scammers with frauds and goons hired as Sales Agents, Drivers, and CFO**

WARNING Review on Google are misrepresented; check COMPLAINTS on Facebook

Use Us Express Relocation if

1. If you are Ok with the price increasing from $1153 to $1870 (see the attached Proof)

2. If you are Ok with Movers using a whitener to change the price right above you and them signed on papers on final price-This comes under fradualent business practise (see the attached Proof)

3. If you are OK, with them threatening you throughout your moving that they will not deliver your stuff if you try them to stick to the price they signed¬¬¬ for

4. If you are Ok with Movers delaying your delivery by 8 days (see the attached Proof)

5. If you are Ok with No one responding after continuous email/text/phone (see the attached Proof)

6. If you are Ok with Driver yelling at you; sales representative cussing at you and the owner askingyou to not call them (see the attached Proof)

7. If you are Ok with Movers lying about date and time of delivery (see the attached Proof)

8. If you are OK with Racial comments from the Driver/unloader like “People of Your ethnicity are crazy” (see the Proof)

9. If you want to take POLICE help to get your stuff unloaded as if 8 days of delay and $700 and all the racism, cuss words and ignorance of your call was not enough (see attached the attached Proof)

For curious minds who would like to know more, read the date by date detail of my experience on Facebook.

Move size: Partial Move Service cost: $1730

I had to move out of state quickly and this referral  to US EXPRESS LOCATION , located out of Norcross, Ga came my way. Lesson number one..If your binding estimate looks good it doesn't mean ANYTHING!  I asked for a binding contract.  I have moved over a dozen times in 15 years and this is by far the worst moving experience I ever had. My binding agreement  included stairs at pick up and delivery, etc.. and drop off at storage location. It started bad when BEN who took my order  told me "that there were no hidden fees"  in our agreement after we discussed and confirmed all. Then at pick up he   told me  that my quote now would be thousands more, knowing I was moving out of state the next day.I walked and he came down some. I was basically held hostage. Several items were not packed and broken even BEFORE being put in the truck. Many of the items that were labeled for OUT OF STATE were not on the delivery truck to Miami and were indeed  put  in Atlanta Storage space, I  found out later after delivery. I was promised a delivery date that was 5 days late. Finally  after no notice, they  wanted to delivere  late on Sunday and I wanted to wait until Monday as a result. They declined and said it would cost me $750 a day to hold. READ YOUR FINE PRINT!! I couldn't believe it. On top of that, they charged me another fee for shuttle which we discussed with the contract. I had it arranged for the van to drop off right in front of my apt and next to an elevetor to first floor, even though we had arrange for one flight of stairs at delivery with agreement. WRONG! They wanted more in cash before drop off. UNBELIEVEABLE!! I called customer service only to have it be BEN. Ben handles it all! I asked repeatly who is the owner. I find out later that BEN is the owner. THis is a NOT a good reputable professional moving company. This is a small "shady" operation. I am filing a claim for my damages goods. I hopeI receive it  but I am not convenient that I will. BEWARE!! Moving is stressful enough without having the moving sharks eat you alive.

Service cost: $4000

US Express movers went above and beyond our expectations for our move from GA to CO in January 2016. From the first contact, to the walk through with Ben, the timeliness of the estimate and smooth coordination of the actual move, they were in constant contact and very professional.
Our move consisted of one large household separated into two. All of the items were clearly marked and the loading and unloading processes were nearly seamless.
An overall excellent experience!

Service cost: $8000